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FAQs

FAQs

WHEN WILL YOU SHIP MY PRODUCTS?

Once we have processed your order, which takes 2-4 working days, all items are typically shipped within 1-5 working days of payment.You will be sent an email if order processing takes longer than expected.

WHEN WILL I RECEIVE MY PRODUCT(S)?

Deliveries usually takes between 2-4 weeks.

Do to the high volume of orders on our products, combined with customs clearance for certain countries, some deliveries can take slightly longer
.

HOW DO I TRACK MY ORDER?

Once we have received and verified your payment, you will be sent a unique tracking number and website link to monitor shipping progress.

I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE?

When ordering separate items, some items will arrive separately. This is because we have a vast supply chain but rest assured that you will receive your products.

HOW SECURE IS MY PERSONAL INFORMATION?

Vosilla does not and will not disclose any of our customers information.
We use an encrypted checkout process which incorporates SSL security settings to deliver you the safest type of checkout process available online today.

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